Responsibilities

• Support execution across digital channels including web, email, and SMS.
• Assist with website content updates, QA, publishing, and optimization efforts.
• Build and deploy email and SMS campaigns.
• Partner with internal stakeholders to intake, prioritize, and execute digital requests.
• Help manage and optimize digital systems, workflows, and operational processes.
• Monitor campaign and channel performance and contribute to reporting and insights.
• Support troubleshooting and issue resolution across digital platforms and tools.
• Maintain documentation, calendars, and process standards to improve team efficiency.
• Contribute ideas for improving customer experience, engagement, and operational effectiveness.
• Serve as a cross-functional team player who can flex across priorities as business needs evolve.

Requirements

• 5+ years of experience in digital marketing, digital communications, or digital operations.
• Hands-on experience with web content management systems (CMS).
• Experience executing email and/or SMS marketing campaigns.
• HTML/CSS knowledge.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Comfortable working cross-functionally with marketing, sales, content, and operational teams.
• Strong attention to detail, especially around QA and execution accuracy.

Preferred

• CMS platforms (Storyblok, WordPress, Sitecore, Contentful, etc.).
• Email platforms (Salesforce Marketing Cloud, Braze, HubSpot, Marketo, etc.).
• SMS platforms (Salesforce Marketing Cloud).
• Google Analytics or other reporting tools (Optimizely, Hotjar, etc.).
• Project management tools (Wrike, Asana, Jira, etc.).
• Experience with reporting and analytics tools is preferred.
• Familiarity with accessibility standards, SEO, or UX best practices is a plus.
• Experience supporting digital systems, workflows, or platform administration is a plus.

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops.
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays.
• Exciting business travel opportunities.
• 25% company match on your 401(k) contributions.
• Market-leading medical, dental and vision coverage, plus life and disability options.
• Dependent care, healthcare and commuter FSAs.
• Access to fertility care and family-building support.
• Wellness benefits including a yearly fitness reimbursement.