Associate Director – Global Communications Intelligence
Eli Lilly and Company
Indianapolis, IN (Remote)
$128K/yr - $187K/yrIn-houseFull-timeSenior level7+ years exp.
10 hrs ago
Digital Communications Manager
Boston, MA (Hybrid)
$75K/yr – $100K/yrMid Level5+ years expFull time
Posted 4 months ago
Job Summary
Own the orchestration of cross-channel digital work, turning briefs into prioritized campaigns and streamlined workflows that improve customer engagement and operational efficiency.
- Drive cross-channel execution and QA for web, email, and SMS to ensure consistent customer experiences.
- Build and optimize digital processes, track performance, and turn data into actionable insights.
- Collaborate with marketing, content, and ops to intake, prioritize, and deliver digital initiatives on time.
Job Description
Responsibilities
- Support execution across digital channels including web, email, and SMS.
- Assist with website content updates, QA, publishing, and optimization efforts.
- Build and deploy email and SMS campaigns.
- Partner with internal stakeholders to intake, prioritize, and execute digital requests.
- Help manage and optimize digital systems, workflows, and operational processes.
- Monitor campaign and channel performance and contribute to reporting and insights.
- Support troubleshooting and issue resolution across digital platforms and tools.
- Maintain documentation, calendars, and process standards to improve team efficiency.
- Contribute ideas for improving customer experience, engagement, and operational effectiveness.
- Serve as a cross-functional team player who can flex across priorities as business needs evolve.
Requirements
- 5+ years of experience in digital marketing, digital communications, or digital operations.
- Hands-on experience with web content management systems (CMS).
- Experience executing email and/or SMS marketing campaigns.
- HTML/CSS knowledge.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- Comfortable working cross-functionally with marketing, sales, content, and operational teams.
- Strong attention to detail, especially around QA and execution accuracy.
Preferred
- CMS platforms (Storyblok, WordPress, Sitecore, Contentful, etc.).
- Email platforms (Salesforce Marketing Cloud, Braze, HubSpot, Marketo, etc.).
- SMS platforms (Salesforce Marketing Cloud).
- Google Analytics or other reporting tools (Optimizely, Hotjar, etc.).
- Project management tools (Wrike, Asana, Jira, etc.).
- Experience with reporting and analytics tools is preferred.
- Familiarity with accessibility standards, SEO, or UX best practices is a plus.
- Experience supporting digital systems, workflows, or platform administration is a plus.
Benefits
- Commitment to professional growth: robust monthly calendar of trainings and workshops.
- Four weeks paid vacation your first year, ten paid holidays, and two floating holidays.
- Exciting business travel opportunities.
- 25% company match on your 401(k) contributions.
- Market-leading medical, dental and vision coverage, plus life and disability options.
- Dependent care, healthcare and commuter FSAs.
- Access to fertility care and family-building support.
- Wellness benefits including a yearly fitness reimbursement.
EF Educational Tours
For over 50 years EF has been working toward one global mission: Opening the World Through Education. Our immersive educational travel opportunities give students the ultimate combination of knowledge and firsthand experiences to produce globally minded, career-focused citizens. EF Educational Tours offers hundreds of fully accredited educational itineraries to meaningful destinations around the world. At EF Explore America, our class trips are specially crafted to help students go beyond the ideas and experiences they know. Because the world is filled with endless potential. And we show your students that they are, too.
Salaries
Posted range
$75K/yr – $100K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
19 (2% of company)
Median Career Experience
9 years
Median Tenure
4.7 years
Traffic Signals
Monthly Visitors
986.2K
Monthly Google Ads Budget
$2.9K
Traffic Source Mix
Search
36.4%
Direct
55.3%
Referral
5.4%
Social
1.5%
Paid
1.2%
Headcount Trend
Current headcount: ~1.1K
Links
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