Responsibilities

• Analyze comprehensive customer digital shopping journeys to uncover deep insights, identifying friction points and opportunities to enhance discoverability and conversion and drive personalized and seamless digital shopping experience.
• Monitor digital shopping platform health to detect anomalies, partnering with marketing, product, and technology teams to diagnose and resolve issues to mitigate impacts to business results and customer experience
• Build and deliver best in class business intelligence through interactive dashboards and executive-level reports on customer engagement and digital shopping funnel health to enable quick decision making and inform marketing, product, and technology priorities
• Provide actionable analytics to inform business and marketing strategies for new feature launches and customer journey optimization, partnering with stakeholders to remove friction, boost conversion, and deliver measurable improvements
• Partner with Test Design to source data, size digital shopping experiments, and inform the experimentation roadmap; analyze A/B experiment performance and communicate results and recommendations to quad members and senior leadership
• Partner with the cross-functional team to implement growth-driven initiatives and develop ongoing measurements to monitor performance.
• Collaborate with broader Analytics and Marketing teams to develop integrated stories on business performance drivers and customer behavior trends
• Apply AI tools and automation to streamline analyses, reduce cycle times, and accelerate insights

Requirements

• Bachelor degree in Business Analytics, Data Science, Mathematics, Statistics, or related field of study
• 3+ years of relevant experience analyzing customer experiences and journeys
• 3+ years of experience with SQL and Python
• 3+ years of experience with Adobe Analytics, Tableau, and Alteryx
• Hands-on experience with behavioral and transactional analytics tools and techniques
• Experience working with Business Intelligence platforms to deliver dashboards
• Experience with sizing and evaluating digital A/B experiments
• Demonstrated ability to define business KPIs and establish measurement frameworks
• Strong PowerPoint and slide-writing skills to deliver analytical insights
• Strong communication skills to translate complex analyses into clear narratives for executive, business, and technical audiences
• Proven ability to take initiative, influence others, and achieve results

Preferred

• Experience in financial services and/or other regulated environments
• Demonstrated experience using AI coding tools (i.e. GitHub Copilot, Claude Code, Cortex) to improve productivity and accelerate insights
• Intellectually curious and eager to become subject matter expert in their focus area
• Creative problem solver with strong analytical rigor
• A strong communicator and able to build relationships with key stakeholders

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.