Responsibilities

• The CX Social Media Engagement Specialist is responsible for interacting with audiences across social media platforms to build brand awareness, foster community engagement, and drive customer relationships.
• They monitor comments, respond to messages, and create strategies to increase follower interaction.
• This role often involves analyzing engagement metrics, collaborating with content creators, and ensuring brand voice consistency.
• Specialists may also handle customer service inquiries and escalate issues when necessary.
• Ultimately, their goal is to enhance online presence and maintain an active, positive brand image.
• This role will collaborate closely with Growth, Loyalty and Customer Experience teams to ensure consistent messaging and to develop proactive engagement strategies across Comfrt’s social media platforms (TikTok, Reddit, etc).
• This role is essential for building brand presence, fostering loyal online communities, and driving measurable engagement outcomes.

Requirements

• Strong background in customer experience or marketplace support
• Expertise in content creation, audience engagement strategies, social media analytics
• Bachelor's degree in marketing, communications, or a related field.
• Familiarity with platforms like Reddit, Sprout Social, and Facebook Insights
• Exceptional written communication and brand voice alignment
• Excellent attention to detail and process accuracy
• Ability to evaluate quality and articulate improvements effectively

Benefits

• generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!