Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying customer complaints, determining the cause, and offering effective solutions.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams such as sales, technical support, and product development to address customer issues.
• Provide customers with information about product features, pricing, and maintenance.

Requirements

• Proven experience as a Customer Support Specialist or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Familiarity with customer support software and CRM tools.
• Ability to work independently and as part of a team.

Benefits

• Competitive weekly pay
• Opportunities for career growth and advancement
• Hands-on training and mentorship
• Collaborative and supportive work environment