Customer Service and Marketing Assistant

Norfolk, VA (On-site)

$20/hr – $26/hrEntry Level1+ years expFull time

Posted 13 days ago

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Job Summary

Own the end-to-end marketing, client coordination, and project workflow from lead generation to delivery.

  • Lead marketing campaigns and content development to drive awareness and inquiries
  • Coordinate with clients and internal teams to manage projects from inquiry to delivery
  • Support sales-to-production processes and vendor relationships to ensure on-time, on-brand execution

Job Description

Responsibilities

  • Create targeted marketing strategies, campaigns, and collateral to target core business prospects
  • Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
  • Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, Twitter, etc.) to generate awareness of the SpeedPro brand
  • Maintain and update studio website as needed
  • Ensure that all external communications are on-brand and utilize consistent messaging
  • Make follow-up calls to existing customers to ensure their satisfaction with end products and to drive further business opportunities
  • Attend client meetings and networking events as needed (this position may require the occasional off-hours or weekend commitment)
  • Manage projects from client/prospect inquiry as provided by the Sales Associate or Outside Sales Representative
  • Create and provide quotes to both new and current clients as needed
  • Oversee and facilitate the Sales-to-Production process, using our order management system, and through direct communications with the rest of the team

Requirements

  • 1-2 years of experience in the printing industry
  • Enthusiastic, high-energy personality with strong verbal and written communication skills
  • Computer literate in PC based programs including Outlook, CRM and Excel
  • Excellent organizational and time management skills, with capacity for multi-tasking
  • Detail oriented, accountable and have a strong work ethic
  • Take criticism constructively

Preferred

  • Proficiency with Adobe Creative Suite programs (Photoshop and Illustrator)
  • Review incoming client graphics and communicate with clients on any issues, changes and/or design requirements
  • Acquire client approval on proofs, both digitally and printed as needed
  • Ability to effectively communicate through all mediums (verbal, listening and written)
  • Ability to work with autonomy
  • Manage client service with a positive attitude and assist clients in finding the best solution for their project needs
  • Maintain and manage work flow, and scheduling to meet project deadlines
  • Ability to work with autonomy

Benefits

  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
  • Additional training/development opportunities

Marketing Team

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