Customer Service and Marketing Assistant

Responsibilities

• Create targeted marketing strategies, campaigns, and collateral to target core business prospects
• Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
• Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, Twitter, etc.) to generate awareness of the SpeedPro brand
• Maintain and update studio website as needed
• Ensure that all external communications are on-brand and utilize consistent messaging
• Make follow-up calls to existing customers to ensure their satisfaction with end products and to drive further business opportunities
• Attend client meetings and networking events as needed (this position may require the occasional off-hours or weekend commitment)
• Manage projects from client/prospect inquiry as provided by the Sales Associate or Outside Sales Representative
• Create and provide quotes to both new and current clients as needed
• Oversee and facilitate the Sales-to-Production process, using our order management system, and through direct communications with the rest of the team

Requirements

• 1-2 years of experience in the printing industry
• Enthusiastic, high-energy personality with strong verbal and written communication skills
• Computer literate in PC based programs including Outlook, CRM and Excel
• Excellent organizational and time management skills, with capacity for multi-tasking
• Detail oriented, accountable and have a strong work ethic
• Take criticism constructively

Preferred

• Proficiency with Adobe Creative Suite programs (Photoshop and Illustrator)
• Review incoming client graphics and communicate with clients on any issues, changes and/or design requirements
• Acquire client approval on proofs, both digitally and printed as needed
• Ability to effectively communicate through all mediums (verbal, listening and written)
• Ability to work with autonomy
• Manage client service with a positive attitude and assist clients in finding the best solution for their project needs
• Maintain and manage work flow, and scheduling to meet project deadlines
• Ability to work with autonomy

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Additional training/development opportunities