Responsibilities

• Execute the Services Rollout
• Drive consistent delivery of ancillary services — wash, detail, valet, concierge, monthly check-ins — across Outrig’s property portfolio
• Work hand-in-hand with property managers to make sure services are set up, staffed, and running at each location
• Coordinate vendors and third-party service providers, holding them accountable to quality and timeliness
• Build simple checklists and processes so service quality is consistent regardless of location or who’s on the ground
• Own the Numbers
• Track revenue, costs, and margins for each service at each property — know what’s profitable and what it isn’t
• Monitor customer adoption and identify opportunities to increase attach rates
• Bring a point of view on what’s working and what needs to change, backed by data
• Work with leadership to set targets and report progress on a regular cadence

Requirements

• 2–4 years of experience in operations, field coordination, customer service, or a service-oriented business
• A reputation for following through — people who know you would say you get things done
• Comfort managing vendors or partners and holding people accountable
• A basic head for numbers — you understand revenue, cost, and what it means to run something profitably
• Strong communication skills and a customer-first mindset
• Real drive to grow — you want more responsibility and you’re willing to earn it

Nice To Have

• A background in automotive services, hospitality, property management, or the RV/outdoor industry is a plus. We’ll train the right person.