Own frontline dealer support across systems, delivering prompt, accurate responses and driving continuous improvement in processes and quality.

• Responsibilities: Ability to maneuver through various systems to provide the dealer with prompt, courteous and accurate information.
• Responsibilities: Accurately respond to dealer inquiries.
• Responsibilities: Document dealer contacts.
• Responsibilities: Analyze information and set up research when needed.
• Responsibilities: Provide on-line support for applications.
• Responsibilities: Utilize available resources to respond to internal and external dealer inquiries.
• Responsibilities: Help identify process improvements and best practices for the team.
• Responsibilities: Identify and report all concerns regarding the programs to appropriate SBA, Team Leader, or Manager.
• Responsibilities: Meet or exceed performance expectations including but not limited to productivity, accessibility, key performance metrics and quality assurance.
• Responsibilities: Adhere to and support all initiatives including Percepta, Client, Quality Assurance.

• Requirements: Associate degree or 2+ years of college preferred.
• Requirements: High School Diploma required.
• Requirements: 1-3 years of Customer Service
• Requirements: Ability to troubleshoot and analyze problems.
• Requirements: Ability to multi-task.
• Requirements: Proficient e-mail experience.
• Requirements: PC Navigation.
• Requirements: Reliability.
• Requirements: Strong customer handling skills.
• Requirements: Strong oral and written communications skills.

• Benefits: Health/Dental/Vision/Life Insurance
• Benefits: Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Benefits: 401(k) with company match
• Benefits: Vacation/Sick Time and Paid Holidays
• Benefits: Tuition Reimbursement
• Benefits: Employee Assistance Program
• Benefits: Employee Discount Program
• Benefits: Training and Development Programs (Percepta College)
• Benefits: Employee Rewards Program (Perci Perks)
• Benefits: Training and development opportunities