Responsibilities

• Lead projects that support the Customer 360 roadmap, including data enrichment, lifecycle mapping, segmentation, and customer identity work.
• Translate Customer 360 needs into structured project plans and operational or technical tasks.
• Manage timelines, milestones, risks, and resources across multiple Holley teams.
• Serve as the primary coordinator for CRM projects across Sales, Customer Service, and Marketing.
• Scope projects, define requirements, gather inputs, and ensure alignment with business goals.
• Direct communication with each partner group to clarify expectations, track progress, and address risks.
• Manage full lifecycle project execution from discovery through deployment and optimization.
• Work closely with Brand Marketing, Digital, Sales, IT, Customer Service, and the Data team to align CRM and Customer 360 efforts.
• Act as the central communication point for status updates, decisions, dependencies, and alignment needs.
• Facilitate workshops, work sessions, and requirement gathering for Customer 360 initiatives.

Requirements

• 5+years of project management experience.
• 3+years leading HubSpot based projects or owning HubSpot operations.
• Experience supporting CRM strategy, lifecycle marketing, or customer journey programs.
• Proven ability to manage complex cross functional projects with multiple stakeholder groups.
• Strong communication, problem solving, and documentation skills.

Preferred

• Experience with customer data models, segmentation, integrations, and analytics.
• Familiarity with automotive or enthusiast focused customer behavior is helpful but not required.
• PMP, Agile, or similar certifications.
• Highly organized with strong attention to detail.
• Skilled in translating Customer 360 strategy into clear and actionable plans.
• Comfortable leading discussions and coordinating technical and business partners.
• Driven by continuous improvement and delivering a better customer experience at scale.

Benefits

• Competitive medical, dental, and vision coverage starting day one.
• 401(k) with company match
• Paid time off and 9 paid holidays
• Employee Assistance Program (EAP)
• Company-paid life and short-term disability insurance
• Employee discounts on Holley Performance Brands products, events, and partnerships
• Education Assistance program