Responsibilities

• Script dynamic comms using Uber's proprietary scripting language to create a personalized user experience.
• Built logical and globally scalable marketing automations using Uber's internal CRM tools.
• Partner with other deployment and CRM operations team members to identify, build, and enhance CRM systems.
• Be involved in briefs and project kickoffs to properly architect solutions prior to building.
• Clarify, capture, and optimize requirements in order to build ad-hoc and automated communications.
• Perform peer reviews and QA to ensure quality standards are met.
• Build partnerships and instill trust with global CRM team members and product teams
• Communicate and coordinate status updates, launch confirmations, ETAs, blockers, and campaign results.

Requirements

• Bachelor's degree in computer science or equivalent experience.
• 2+ years experience in a Technical Marketing/CRM Operations role.

Preferred

• Email deployment experience in Salesforce Marketing Cloud (i.e SFMC or ExactTarget) or equivalent technology.
• Experience and knowledge of languages like Python and Java are a big plus
• Experience and knowledge of writing AI prompts are a plus
• Excellent project management and interpersonal skills with the ability to balance rigorous attention to details with swift execution
• A self-starting demeanor, ready to accept opportunities to make an impact
• Familiarity with multiple scripting languages and concepts.
• Basic reading and writing SQL.
• Working familiarity with HTML/CSS are a plus.
• High technical aptitude with the ability to quickly ramp up on internal nuances related to people, processes, and technology.
• High attention to detail and strong communication skills (written and verbal).
• Ability to collaborate with various teams across the globe.
• Critical thinker with creative solutions to solve challenges and meet business requirements.

Benefits

• All full-time employees are eligible to participate in a 401(k) plan.
• You will also be eligible for various benefits.