Responsibilities

• Build and maintain workflows, automations , lead routing, scoring logic, properties, and pipelines in HubSpot.
• Execute daily CRM tasks including list creation, segmentation, user requests, ticketing support, and reporting updates.
• Maintain HubSpot system hygiene through audits, de-duplication, field governance, and sync error resolution.
• Execute tasks defined by the CRM Project Manager and Solutions Architect that support Customer 360 efforts including data enrichment, lifecycle mapping, and customer identity work.
• Implement technical configuration and operational setup according to architectural guidelines.
• Validate outputs, complete QA, and ensure accurate delivery of CRM programs.
• Provide daily HubSpot support to Sales, Customer Service, and Marketing for pipeline issues, ticket flows, segmentation needs, and system updates.
• Troubleshoot and resolve operational issues and escalate system level or architectural issues to the Solutions Architect.
• Document processes, updates, and repeatable tasks for cross functional clarity.
• Maintain clean and reliable customer data through structured audits, cleanup tasks, and alignment with defined data standards.
• Follow data governance and configuration standards established by the Solutions Architect.
• Ensure compliance with privacy, security, and brand requirements across HubSpot activities.
• Build and maintain lifecycle programs including onboarding, retention, engagement, and brand specific customer journeys.
• Execute segmentation logic to support personalized communication across Holley brands.
• Partner with Marketing Operations and brand teams to support campaign needs that require CRM execution.

Requirements

• 5+ years of hands on HubSpot experience in an operational or CRM specialist role.
• Experience managing workflows, segmentation, reporting, and daily CRM operations.
• Ability to troubleshoot and document CRM related tasks with strong attention to detail.
• Experience supporting Sales, Customer Service, or Marketing teams.

Preferred

• Experience with data hygiene processes and CRM governance.
• Experience in lifecycle marketing or personalized communication.
• Basic familiarity with integrations, data syncing, or CRM data models.
• HubSpot certifications

Benefits

• Competitive medical, dental, and vision coverage starting day one.
• 401(k) with company match
• Paid time off and 9 paid holidays
• Employee Assistance Program (EAP)
• Company-paid life and short-term disability insurance
• Employee discounts on Holley Performance Brands products, events, and partnerships
• Education Assistance program