THBAT HOLDING COMPANY

CRM Manage

Chicago, IL (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 4 months ago

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Job Summary

Own and optimize the customer relationship management program to boost retention and satisfaction across teams.

  • Own CRM strategy and coordination with internal teams to improve customer satisfaction.
  • Must-have: Strong customer service management and analytical skills.
  • Standout: Experience with CRM tools and driving actionable insights from data.

Job Description

Responsibilities

  • Oversee the company’s customer relationship management strategies
  • Analyzing customer data
  • Optimizing retention strategies
  • Resolving customer service issues
  • Managing customer feedback
  • Coordinating with internal teams to improve overall customer satisfaction

Requirements

  • Strong skills in Customer Satisfaction, Customer Service Management, and Customer Support
  • Proficiency in Analytical Skills to interpret customer data and develop actionable insights
  • Excellent Communication and interpersonal skills to collaborate across teams and interact with customers effectively
  • Proven ability to develop and implement customer relationship strategies
  • Experience with CRM tools and customer service management software
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Knowledge of the food and beverage industry is a plus

THBAT HOLDING COMPANY

We are a 15 years experienced F&B services brands group that has more than 12 operating fine dining, casual dining, and fast food restaurants. Combines oriental American, oriental, Turkish, and Armenian food selections. The group is working now on an expansion plan and targeting to open 25 new branches by 2022.

Founded in 2005
‘Unayzah, SAU
17 employees

Headcount Trend

Current headcount: ~17