Responsibilities

• Salesforce Marketing Cloud (SFMC): You are the primary operator of SFMC. You collaborate, build, test, deploy, and optimize — hands-on, every day – with an end-user first mentality that drive business results.
• Client journey: Build and continuously improve omnichannel journeys across email and SMS covering all key moments — from lead to booking to show to start, plus pre-appointment reminders, post-visit follow-up, and referral triggers.
• Data segmentation and hygiene: Maintain clean, well-structured audience segments. Own contact data quality, scoring logic, guardrails and suppression lists. Make the database a reliable and scalable asset that drives measurable business outcomes.
• Testing & Quality Control: Test subject lines, send times, messaging, CTAs, and journey logic. Document what works and apply it. Treat every message as an opportunity to learn.
• Performance & Reporting: Own the CRM performance dashboard. Report regularly on bookings generated, show/show rate impact, conversion lift, and revenue contribution. Connect your work directly to business outcomes.
• Operational Excellence: Work closely with Marketing, the Contact Center, and Product to identify friction points in the client journey and fix them. You’re a problem-solver who moves fast and follows through.
• Platform Integrations: Keep SFMC running efficiently alongside Salesforce CRM and other connected tools. Flag integration issues early and work cross-functionally to resolve them.

Requirements

• Bachelor’s degree in Marketing, Communications, Business or a related field (or equivalent professional experience)
• At least five years of professional experience in CRM, lifecycle marketing, or marketing automation roles including Salesforce Marketing Cloud
• Ability to work on-site from Removery’s global headquarters in Austin, TX at least 4 days per week

Preferred

• Salesforce Marketing Cloud certification.
• Working knowledge of technical functions in Salesforce.
• Experience in multi-location services, retail, or health and wellness industries.
• Familiarity with adjacent platforms such as Zenoti or similar booking/practice management systems.
• Experience with SMS marketing programs and omnichannel engagement strategies.
• Exposure to Martech integration decisions and basic data architecture concepts.
• Experience in content creation that drives engagement through message quality tied to the client journey.

Benefits

• Comprehensive Medical, Dental, Vision, STD and LTD
• Company paid Life Insurance. Plus, the option to purchase more!
• Additional optional coverages such as Short and Long-term disability, Flexible Savings Accounts, etc.
• Paid Parental Leave based on tenure
• Eight (8) company paid holidays plus additional floating holidays based on tenure
• Flexible Paid Time Off
• 8 hours of paid volunteer time per year
• 401(k) Program with generous company match
• Team Member Referral Bonus Program
• Employee Assistance Program – resources to help you manage work-life balance