Responsibilities

• HubSpot Architecture & Data Governance
• - Serve as the primary architect and hands-on admin for HubSpot, aligning the platform's schema with the end-to-end customer journey from initial lead to long-term account management.
• - Design, build, and maintain custom objects, properties, and pipelines that accurately reflect Quince's B2B commercial motions.
• - Establish CRM data standards, naming conventions, and validation rules to ensure high data hygiene and platform scalability.
• Onboarding & Health Measurement
• - Collaborate cross-functionally to define the critical business metrics required to evaluate customer onboarding success and long-term account health.
• - Translate onboarding milestones into technical tracking mechanisms (e.g., time-to-value tracking, onboarding stages, and product adoption triggers) within HubSpot.
• - Build, deploy, and maintain health-scoring models and automated alerts within the CRM to proactively flag at-risk accounts or highlight expansion opportunities.
• Process Automation & Systems Integration
• - Relentlessly optimize internal CRM processes to reduce manual overhead for sales and account management teams.

Requirements

• HubSpot Mastery: 4+ years of hands-on HubSpot administration. Deep technical command of Custom Objects, Advanced Workflows, and Operations Hub (HubSpot Admin or Architect certifications are a major plus).
• Systems Design: Proven experience designing and maintaining CRM architecture for fast-growing B2B organizations.
• Onboarding & Health Tracking: Direct experience building data frameworks, pipelines, or health-scoring mechanisms to track B2B customer onboarding and retention.
• Technical Integration: Proficient in using APIs, webhooks, and middleware tools (e.g., Zapier, Make) to sync HubSpot data with external systems.
• High Ownership: An independent, solution-oriented builder who takes pride in owning the system configuration from blueprint to execution.
• Communication: Ability to translate complex data structures and technical logic into clear documentation and simple terms for non-technical users.

Preferred

• Data & Analytics: Experience working with data warehouses (e.g., Snowflake, BigQuery) or BI tools to sync and analyze usage data inside the CRM.
• AI & Automation Proficiency: Experience implementing tools like Clay to automate data enrichment or outbound operational workflows.
• Full-Funnel Context: Prior experience in ops roles supporting Sales, Onboarding, Account Management, or Customer Success teams.