Creative Operations Manager, Brand Studio - Contractor

USA (Remote)

Salary Not AvailableMid Level3+ years expContract

Posted 2 weeks ago

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Job Summary

Own Brand Studio operations and capacity planning by building repeatable intake, sprint planning, and governance you can scale with data and lightweight tools.

Brand Studio workflow management: triage requests, ensure complete briefs, and maintain sprint momentum across multiple concurrent workstreams.
Capacity and tooling systems: evolve the internal planning app with a systems mindset to schedule work and surface blockers with data driven tradeoffs.
Cross functional collaboration: align with marketers, designers, and creative directors in a remote async environment to drive on time delivery and accountability.

Job Description

First Week: Get into Notion and learn how the Brand Studio currently operates. Shadow the intake process and meet your immediate teammates and key stakeholders across the marketing org. Start building relationships so that future scope and deadline conversations feel collaborative rather than transactional.
First Month: Take ownership of request triage and ensure briefs are complete before they reach a Brand Studio team member. Shadow sprint planning for the first sprint of the month, then take over running point on it for the second sprint. Keep sprints on track by surfacing blockers early and making confident recommendations when tradeoffs are needed.
First Three Months: Start identifying patterns in the types of work coming in and propose additions to the brand asset menu where repeatable work types have emerged. Begin using Claude Code (or similar) to build improvements to our internal capacity planning web app, taking a systems-building approach to scheduling and planning problems rather than patching things manually.
Ongoing: Continue refining and improving the internal capacity planning web app and sprint planning processes based on how the team actually uses it and how work actually gets done. Take on additional project management tasks as assigned, and stay responsible for holding team members accountable to deadlines, surfacing blockers, making necessary tradeoffs and helping the team to increase their output.

3+ years in a project management, production, or creative operations role, ideally supporting a creative or brand team
Experience managing intake and prioritization across a high volume of requests from multiple internal stakeholders
Track record of building or improving project management systems, not just maintaining them
Experience using no-code or AI-assisted tools to build lightweight internal tools or automations, even informally
Experience working cross-functionally with marketers, designers, and creative directors to align on scope and timelines
Comfortable working in a remote-first environment where documentation and async communication do a lot of the heavy lifting
Managing creative or production workflows — intake, briefing, scheduling, and delivery
Communicating clearly about scope, capacity, and tradeoffs with both creative and non-creative stakeholders
Running sprint or project planning across multiple concurrent workstreams
Keeping projects moving in a remote, async environment without needing to be the loudest voice in the room
Working fluently in Notion (or a comparable project management tool) and understanding how to build systems other people actually use
Comfortable using tools like Claude Code (or similar) to build or improve internal tools that support planning and scheduling — you don't need to be an engineer, but you should be excited to vibe-code your way to a better system

You're calm when things are chaotic — you don't absorb the team's stress, you help reduce it
You communicate proactively and don't wait to be asked for a status update
You can hold a firm position on scope or capacity without being combative about it — you lead with data and a recommendation, not just a "no"
You spot problems before they become fires and say something early
You document your thinking and keep others in the loop without being asked
You'd rather build a small tool that solves a recurring problem than solve it manually every time

Kit

KIT is a knowledge institute, business location and hospitality venue with a mission: to contribute to an inclusive and sustainable world. From our campus in Amsterdam and through our global partner network, we enable people and communities to bring about positive change.

Founded in 1910

Amsterdam, North Holland, NLD

751 employees (36 in marketing)

www.kit.nl