Lead Navient's creative services across brand, design systems, and agency partnerships to deliver cohesive, high-quality outcomes.

• Own intake, scoping and prioritization of agency work – ensure resources are deployed against the highest impact initiatives.
• Drive design excellence by evolving brand standards and maintaining consistency across campaigns and product surfaces.
• Review work from internal teams and external partners, providing actionable feedback to push ideas forward.
• Present concepts to leadership with strategic rationale to secure buy-in.
• Stay on top of design trends to keep our brand expression competitive.
• Perform hands-on design and copy on priority projects to maintain quality and momentum.
• Provide developmental feedback to help designers and copywriters grow and improve outputs.
• Experiment with new tools, including AI, to expand capabilities while preserving quality.
• Champion craft excellence and foster a culture of continuous improvement within the team.
• Collaborate with Product, Sales, Research, and Marketing to align creative with technical and business goals.

• Must-have: 10+ years in creative services with design and copy leadership.
• Advanced proficiency in design tools (Figma, Adobe Creative Suite).
• Portfolio showing integrated brand campaigns and technical design execution.

• Experience in financial services or regulated industries.
• Photography, animation or video skills are a plus.