Responsibilities

• Build and nurture a passionate gaming community by creating and maintaining strong relationships with players through various platforms such as Discord, social media, and in-game chats.
• Respond to player inquiries, concerns, and feedback in a timely and helpful manner.
• Organize and host community events, contests, and giveaways to drive engagement.
• Create engaging and relevant content (static, and video) along with an internal art team for social media channels, Discord, and blogs.
• Collaborate with the marketing team to promote game updates, events, and news within the community.
• Gather player feedback and insights to provide valuable input to the development team for game improvements and updates. This must be done in a highly organized and strategic manner that helps the development team understand what to prioritize.
• Monitor community sentiment and trends to proactively address potential issues.
• Establish a regular reporting structure to be used as guidance for the development teams.
• Lead community playtests for upcoming releases. Understand what tools are required for organized playtests and onboarding.
• Set up, configure, and maintain Discord servers, including channels, roles, permissions, and bots.
• Enforce community guidelines and policies, ensuring a positive and safe gaming environment.
• Work closely with the moderation team to manage and resolve conflicts and disputes.
• Act as the voice of the community within the company, advocating for player needs and concerns during development discussions.
• Collaborate with product managers and developers to align game features with community expectations.
• Develop strategies to increase the size and engagement of the gaming community on both Discord and social media channels.
• Identify and partner with influential community members (e.g., influencers and content creators) to expand our reach.

Requirements

• 5 years of proven experience in community and social media management for video games or similar products.
• Strong knowledge of gaming culture and trends.
• Exceptional written and verbal communication skills.
• Proficiency in social media management and community platforms (Discord, Reddit, etc.).
• Ability to work independently and as part of a team.
• Enthusiasm for video games and a genuine passion for engaging with the gaming community.
• Experience with project management tools such as Jira, Monday.com, or similar.
• Experience setting and tracking KPIs for social media impact and growth.

Preferred

• Familiarity with the Poppy Playtime IP (either as a viewer and/or a player).
• Experience as a content creator.
• Experience running influencer programs.

Benefits