Responsibilities

• Oversee the creative project request process, ensuring creative and video briefs are prioritized, scoped, and resourced accurately.
• Manage the allocation of internal creative resources, contractors, and agency partners to proactively manage resource capacity and ensure timely delivery.
• Track project progress, identify and mitigate risks, and ensure on-time delivery of all initiatives with urgency.
• Manage project bids, Statements of Work (SOWs), and vendor invoicing to maintain budgetary control.
• Manage file organization to ensure all project source files and final assets are saved to the appropriate DAM repository.
• Partner with the Sr. Manager Content Strategy to align high-impact projects with company objectives and marketing strategies.
• Serve as the primary link between creative teams and product marketing stakeholders.
• Communicate effectively to drive clarity, ensuring expectations are clearly understood and met.
• Facilitate regular check-ins and coach teams with actionable feedback to keep all parties aligned.
• Increase the volume and velocity of content production without sacrificing brand voice, accuracy or quality.

Requirements

• Minimum of 8+ years in creative operations or project management in a creative agency, in house creative team or marketing function.
• Production Expertise: Proven experience managing production workflows across design, photo, and video.
• System Mastery: Deep knowledge of modern work management and CMS platforms (e.g., Asana, Microsoft OneDrive and SharePoint, Adobe Experience Manager)
• AI Tool Proficiency: Hands-on experience using and operationalizing enterprise AI tools (such as ChatGPT, Jasper, Adobe Firefly, etc.) within content workflows.
• Process Design: Proven track recorded of transitioning large teams from traditional manual workflows to automated, technology-driven processes.
• Detail-Oriented: Exceptional attention to detail, ensuring accuracy and consistency across all projects.
• Problem-Solving: A proactive approach to identifying challenges and executing collective solutions.
• While a degree in a related field is advantageous, we value experience and skills over formal education.

Preferred

• Nimble
• Communicative
• Collaborative
• Business Acumen
• Client-Service Mindset

Benefits

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off (PTO)
• various Leave options
• Performance-Based Incentives
• employee stock purchase plan
• restricted stocks (RSU’s)