Content Manager

USA (Remote)

Salary Not AvailableMid LevelContract

Posted 2 months ago

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Job Summary

Own the end-to-end content program for customer support and instructor-facing resources, turning complex workflows into clear guidance and maintaining a connected library while surfacing CX feedback to drive timely improvements.

  • Content Ownership: Manage creation, production, and upkeep of customer-facing and internal support content.
  • Cross-Functional Collaboration: Partner with Platform, Marketing, Customer Success, Sales, and Research to align resources with user needs.
  • Experience Feedback Loop: Monitor CX survey insights and route actionable follow-ups to the right teams to close feedback loops.

Job Description

Own the end-to-end content program for customer support and instructor-facing resources, turning complex workflows into clear guidance and maintaining a connected library while surfacing CX feedback to drive timely improvements.

  • Content Ownership: Manage creation, production, and upkeep of customer-facing and internal support content.
  • Cross-Functional Collaboration: Partner with Platform, Marketing, Customer Success, Sales, and Research to align resources with user needs.
  • Experience Feedback Loop: Monitor CX survey insights and route actionable follow-ups to the right teams to close feedback loops.

CBTS

CBTS (#44 CRN Solution Provider 500) serves enterprise and midmarket clients in all industries across North America. We combine deep technical expertise with a full suite of flexible technology solutions—including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Digital Workplace, and Infrastructure solutions. From developing and deploying modern AI-enabled applications and the secure, scalable infrastructure platforms on which they run, to managing, monitoring, and optimizing their operations, we are your trusted partner. CBTS stays at the forefront of technology trends in order to offer best-of-breed solutions to our clients. We partner with all leading technology manufacturers across the broad IT landscape and offer customized solutions to achieve our clients’ measurable business outcomes. Clients leverage our flexible OpEx or CapEx delivery model to:• Enable collaboration, workforce mobility, and omni-channel customer experience.• Modernize e-commerce platforms, web presence, and applications to digitally transform their businesses.• Improve data protection and security strategies that address ongoing cyber threats and meet industry compliance requirements.• Implement cloud strategies that improve business agility, speed to market, and reduce costs.• Manage technology infrastructure and maintain 24x7x365 operational uptime.

Founded in 1994
Cincinnati, Ohio, USA
2.5K employees (115 in marketing)

Traffic Signals

Monthly Visitors
21.7K
Monthly Google Ads Budget
$5.8K
Traffic Source Mix
Search
40%
Direct
46.7%
Referral
7.1%
Social
4.9%
Paid
1.1%

Headcount Trend

Current headcount: ~2.5K

Marketing Team

Marketing Team Size
37 (1% of company)
Median Career Experience
18.5 years
Median Tenure
10.6 years