Responsibilities

• Develop user‑centered communications that help customers understand features, workflows, and updates through clear, actionable content delivered across appropriate channels.
• Create articles and guidance that address common user challenges and support successful adoption of products.
• Write and edit in‑product content such as interface text, help text, onboarding flows, and materials that improve usability.
• Document real‑world outcomes by researching and writing customer stories that illustrate how libraries use NoveList products to solve problems and achieve results.
• Collaborate with product and content teams to support feature adoption and keep information accurate and current.
• Maintain the NoveList voice by editing and improving written materials to ensure consistency and alignment with product messaging.
• Ensure content meets library needs by grounding all materials in user research, product goals, and the practical workflows of library staff and patrons.
• Support product education by coordinating logistics for webinars and other learning experiences that help customers use NoveList products effectively.
• Keep library of current content up to date and relevant.

Requirements

• 2+ years of experience creating original content for a library-focused or customer product-facing industry
• Strong ability to translate complex information into user-friendly language
• Ability to self-manage multiple priorities within deadlines and report on work produced
• Ability to quickly grasp new information and be adept at managing multiple priorities within deadlines

Preferred

• 4+ years of experience with MS Office products including Word, Excel, SharePoint, Teams, and PowerPoint
• Experience using NoveList products
• Demonstrated skills with written and verbal communications that are professional and engaging
• Excellent organizational and project management skills