Responsibilities

• Design signage for new and existing facilities, using Canva, Adobe Creative Suite, or similar design software ensuring brand consistency across the growing portfolio of 130+ locations
• Create presentation decks for executive team, investor meetings, and company initiatives using Power Point, Canva, Gamma, or similar software
• Develop and maintain brand guidelines including visual identity standards, tone of voice, messaging framework, and content templates
• Design social media and website graphics and visual assets that bring our brand to life across digital channels
• Own brand consistency across all marketing touchpoints, becoming the internal guardian of how 10 Federal looks, sounds, and feels
• Craft text message content and assist in strategy for automated customer touchpoints including gate codes, combination lock codes, welcome sequences, and abandoned cart recovery
• Manage 3rd party outreach email campaigns for industry conferences and partnership development, including email design, attendee list management, and response coordination
• Write customer-facing copy that enhances the tenant experience and supports the sales process
• Optimize messaging based on performance data and customer feedback to improve engagement and conversion
• Create and manage content calendars and batch content production to maintain consistent presence with minimal ongoing time investment

Requirements

• 2-3 years of content creation experience
• 2-3 years of social media management experience
• 2-3 years of digital copywriting experience
• 2-3 years of customer touchpoint management experience
• 1+ years of rental-related industry experience
• Storage experience a plus
• Experience with design tools : Proficiency or strong willingness to learn relevant Adobe Creative Suite tools, Canva, Gamma, A.I.
• Excellent written communication : Ability to write clear, compelling copy that represents our brand professionally
• Strong organizational skills : Natural ability to create order from chaos, maintain file systems, and keep teams informed
• Brand sensibility : Strong eye for visual design, consistency, and attention to detail
• Systems thinking : Natural inclination to build processes, templates, and automation rather than recreating work
• Self-directed learner : Comfortable learning new tools, concepts, and skills independently with guidance
• Technical aptitude : Quick to adopt new software, AI tools, and marketing platforms (including SharePoint/Microsoft 365)
• Communication skills : Able to translate marketing strategy into clear updates for non-marketing teams
• Organizational skills : Ability to manage multiple projects, deadlines, and priorities simultaneously
• Collaborative mindset : Works well with cross-functional teams and takes feedback constructively

Preferred

• Previous internship or entry-level experience in marketing, communications, or related field (familiarity with 10 Federal Storage is a plus!)
• Experience with SharePoint, Microsoft 365, or similar file management systems
• Basic understanding of social media platforms and content scheduling tools
• Exposure to email marketing or customer communication workflows
• Experience coordinating cross-functional projects or internal communications
• Interest in SEO, digital marketing, or data-driven marketing approaches
• Experience using AI tools (ChatGPT, etc.) to accelerate work output
• Passion for creating systems and scaling processes efficiently