Responsibilities

• Management Of Inbound Inquiries. On a daily basis, review and address all requests received by the Digital Acquisitions team using established systems and procedures including, but not limited to: 1) Content takedown and removal procedures. 2) Publisher related inquiries. 3) New business opportunities. 4) Access and credentials to the Vendor Portal and Hoopla Digital via Press Pass. 5) Content title requests.
• Coordination and Review of Digital Acquisitions Audits. This daily responsibility includes audits related to content, partners, and the systems. 1) Review, identify issues and resolve issues associated with discrepancies in title level availability and duplication for partner catalogs, partner branded assets, and partner landing pages to ensure the proper titles are activated when and where expected. 2) This includes auditing of content transfers for accuracy associated with Sales, Ops/Data, and the Business Intelligence Teams. 3) Work in collaboration with the account managers across the team to conduct annual reviews of active accounts to ensure they meet requirements to maintain active relationships with Hoopla Digital directly. 4) Audit and maintain accurate and up-to-date details of Salesforce data as related to accounts to ensure integrity in the system and increase the opportunity for Digital Acquisitions to manage the daily business more strategically. 5) Collaborate closely with other departments to audit competitor title level and collection offerings. 6) Audit of access to the Vendor Portal and Hoopla Digital via Press Pass credentials.
• Coordination and Documentation of Meetings. Set and organize team meetings and other requested meetings to ensure regular communication. This is inclusive of invitations, agendas, and note documentation during meetings to provide recaps and actionable items to be addressed.
• Documentation of Work Processes and Workflows. Creation and organizing of documentation related to work processes and workflows inclusive of definitions and nomenclatures as needed that can be utilized both by the Digital Acquisitions Team and other teams across the organization for the purposes of trainings and manuals as related to the workflows and processes of the Digital Acquisitions Team.
• Coordination of Conferences. Coordinate event planning activities including creation of overview documentation, scheduling of related meetings to prepare, marketing materials, trade show requirements, vendor meetings, any related travel support, etc.
• Coordination of Material Assets. Support Digital Acquisitions collaboration with Marketing as needed to effectively execute campaigns and strategies designed to drive sales and increase Hoopla value to vendors, libraries, and hoopla including but not limited to communications related to refreshes of marketing materials, prep proprietary product title lists, and identifying platform centric campaign opportunities. This may also include assistance with the creation of partner reporting and presentation materials.
• Commitment to support team and corporate strategies and initiatives regarding vendor relationships.
• Support research driven projects as related to trends in the industry and the competitive landscape and convey findings.
• Troubleshoot as necessary to resolve vendor issues.
• Support the Digital Acquisitions team in commitment to improving processes, workflows, and best practices for the business.
• Provide no less than weekly updates to Vice Presidents of Digital Acquisitions on projects and accomplishments.
• Effectively communicate to all internal stakeholders around ongoing business issues Represent Midwest Tape/Hoopla in a professional manner at all times.