Responsibilities

• Serve as a key point of contact for client accounts, developing positive business relationships and supporting the execution of content strategies that meet client goals.
• Collaborate with strategists, other account managers, and client teams to coordinate the development and delivery of e-commerce content solutions, from planning through completion.
• Work alongside content specialists, editors, and freelancers to ensure high-quality work and meet project milestones.
• Manage multiple projects, monitor deadlines, and ensure deliverables align with client objectives. Help identify and resolve project challenges as they arise.
• Contribute ideas to optimize internal processes and support ongoing improvements in content quality and project efficiency.
• Help manage a network of freelance content creators, ensuring projects are matched to the right talent and maintaining Flywheel’s standards through clear feedback and communication.
• Provide regular updates, performance data, and project reports to clients, maintaining transparency and building trust.
• Stay informed about trends in e-commerce, SEO, and digital content, and share relevant insights with your team.

Requirements

• 2-4 years of relevant experience in content strategy, account management, or e-commerce, preferably in an agency or fast-paced environment.
• Experience supporting client accounts and collaborating with cross-functional teams.
• Strong writing, editing, and communication skills, with familiarity in AP style and digital content best practices (SEO, GEO, AEO).
• Ability to help implement content strategies and contribute to achieving client results.
• Team player with effective collaboration and interpersonal skills.
• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities and deadlines.
• Understanding of e-commerce platforms and an interest in staying updated on industry trends and new technology.
• Commitment to delivering great client service and building strong professional relationships.