Responsibilities

• Drive membership growth by establishing and maintaining positive relationships with applicable US Department of Veterans Affairs locations, other community businesses (SEGs) and various other community-based partners.
• Organizing and/or actively participating in community events, networking events, membership drives and other credit union sponsored events during and after normal business hours which may occasionally include weekends.
• Effectively presenting information about the credit union in one-on-one, small, and large group settings. Developing and delivering professional presentations promoting the benefits of credit union membership for designated SEGs and community groups.
• Maintaining an understanding of credit union products, services, policies and procedures in order to promote the credit union in interactions with stakeholders.
• Conducting member surveys to determine member satisfaction, community needs and the credit union’s ability to meet those needs.
• Gathering member testimonials to be included in various marketing materials.
• Working with the Marketing Department to develop and/or position credit union products in a way that benefits SEGs and/or community stakeholders.
• Coordinate periodic visits with our SEGs, community influencers and community groups for presentations to promote new/existing products and services.
• Preparing reports for management outlining member relationship activities, highlighting progress in driving membership growth and member engagement.
• Maintaining a current database of all SEG contacts, community group contacts and community influencers.
• Serving as the primary liaison for community relationships to showcase the credit union as a valuable benefit and community partner.
• Performing other job-related duties as assigned.