Responsibilities

• Work closely with the user operations team to plan and execute community campaigns, AMAs, contests, and product launch activities
• Manage the day-to-day operation of Omada's Reddit community and Discord, with potential expansion to Facebook Groups and other platforms
• Plan and publish recurring content, including discussions, setup showcases, polls, user stories, and product-related topics
• Engage with community members, encourage meaningful conversations, and build an active, welcoming community culture
• Identify and develop core contributors through recognition programs, user roles, and long-term relationship building
• Track the right signals for each platform (community growth and content performance on Reddit, engagement and relationship depth on Discord) and turn user feedback into continuous improvements

Requirements

• Bachelor's degree, required
• Exceptional writing skills with a natural voice that reads as authentic to a technical, marketing-skeptical audience
• Familiarity with Reddit culture and an understanding of how different community platforms operate
• Understands the ethics of authentic community participation (transparency, disclosure, and no manipulation) and knows that credibility, not reach, is what earns a technical community's trust
• Proactive, detail-oriented, and comfortable building programs in a fast-paced environment
• Genuine interest in community engagement, user relationships, and technology products
• Strong logical thinking and consistently approaches problems from the user's perspective

Preferred

• Experience managing Reddit, Facebook Groups, Discord, forums, or other online communities
• Interest in networking, Wi-Fi, homelabs, smart home, or B2B technology
• Experience planning community content, campaigns, AMAs, contests, or user recognition programs
• Basic understanding of community metrics, engagement analysis, and performance reporting
• Enjoys discussing network setups, product experiences, and deployment best practices with tech enthusiasts

Benefits

• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Over four weeks of PTO per year
• Bi-annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events