Responsibilities

• Community Strategy & Operations: Lead community engagement planning and execution across key platforms for entertainment and gaming clients, developing voice, tone, and moderation standards for each community.
• Community Building & Onboarding: Build positive, inclusive community spaces that reflect each brand and IP authentically, and manage onboarding flows so new members have a clear and welcoming entry into each community.
• Moderation & Crisis Handling: Enforce community guidelines and handle sensitive or escalating situations with empathy and professionalism.
• Content & Copywriting: Draft and publish community updates, event announcements, campaign messaging, and known-issue communications. Adapt your writing across different IPs, audiences, and platforms while maintaining a consistent brand-conscious voice.
• Cross-Platform Strategy: Support content strategy across Discord, Reddit, TikTok, Instagram, Roblox, and other relevant channels. Collaborate with campaign and creative teams on polls, UGC prompts, contests, and activations.
• Community Insights & Reporting: Monitor community sentiment and engagement trends across platforms, surface recurring themes to leadership, and provide weekly qualitative and quantitative reporting on community health, growth, and campaign performance.
• Event & Activation Support: Coordinate campaign activations including Discord Stage events, Reddit AMAs, in-game activations, livestream coordination, giveaways, scavenger hunts, and live programming.
• Reward & Prize Management: Manage prize distribution, reward tracking, and winner communications across active campaigns.
• Cross-Functional Collaboration: Partner with creative, development, and strategy teams to align messaging and support client objectives. Serve as the voice of the community internally, bringing member sentiment and fan behavior into campaign planning.
• Relationship Building: Build and maintain relationships with active community members, moderators, and brand advocates across client servers.