Responsibilities

• Lead community strategy and operations Develop and manage community engagement plans across key channels across various social platforms and other player-facing spaces
• Build a positive player community Establish the voice, tone, moderation standards for community interactions
• Drive insights and reporting Monitor community sentiment, player feedback, and engagement trends. Help identify recurring themes and surface them to the broader team
• Partner cross-functional Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events
• Own player communication Draft and publish community updates, event messaging, known-issue updates

Requirements

• 4+ Years of experience, preferably in F2P Mobile Gaming in a community management role
• Strong knowledge of mobile F2P games and features LiveOps events, player motivations, community engagement drivers
• Experience with managing community platforms such as Discord, Reddit, Facebook, or similar channels
• Strong moderation instincts and handling sensitive community situations with empathy and professionalism
• Excellent writing and communication skills with player-first, brand-conscious tone
• The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.