Community Liaison

Wilkes-Barre, PA (Unknown)

$50K/yr – $55K/yrMid LevelFull time

Posted 6 weeks ago

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Job Summary

Own the community referral network and admissions funnel by building steady partnerships, educating partners and families, and turning outreach into census impact.

  • Referral Network Ownership: Develop and maintain partner relationships, drive регуляр visits, and track opportunities to maximize admissions.
  • Outreach & Education: Represent the facility at events, inform partners and families about programs, and host tours to move families through the decision cycle.
  • Market & Compliance: Monitor referral trends, maintain clean records, and ensure all activities meet HIPAA/anti-kickback standards.

Job Description

Referral Relationship Management: Develop and maintain relationships with community referral sources as identified by a monthly and quarterly marketing plan. Serve as the primary point of contact for referral sources and community partners Conduct regular in-person visits to referral partners to promote facility services and outcomes Track and follow up on referral opportunities to maximize admissions Marketing Outreach: Represent the facility at community events, healthcare meetings, and networking opportunities Educate referral sources and families on the facility’s clinical programs, therapy services, and specialty care offerings Coordinate and host tours for families, referral partners, and community stakeholders Collaborate with leadership to execute marketing strategies aligned with census goals Admissions Support: Work closely with the admissions team to ensure smooth referral intake and timely communication Assist with pre-admission screening and information gathering as needed Support family decision-making by providing accurate, compassionate information Market Intelligence Reporting: Monitor market trends, competitor activity, and referral patterns Maintain accurate records of referral activity and outcomes Provide regular reports on outreach efforts, admissions pipeline, and census impact Compliance Ethics: Ensure all marketing activities comply with federal and state regulations (including HIPAA and anti-kickback statutes) Maintain professional, ethical standards in all interactions
Eden Senior Care logo

Eden Senior Care

Eden Senior Care is a growing Healthcare Management company. We are focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in the Midwest. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Eden promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Founded in 2016
Skokie, Illinois, USA
280 employees (9 in marketing)

Traffic Signals

Monthly Visitors
8.2K
Traffic Source Mix
Search
32.4%
Direct
45%
Referral
7%
Social
14%
Paid
1.3%

Headcount Trend

Current headcount: ~280

Marketing Team

Marketing Team Size
9 (3% of company)
Median Career Experience
11 years
Median Tenure
5.4 years
Marketing Roles Posted (Last 30 Days)
2