Community Growth & Experience Manager

Nashville, TN (On-site)

$55K/yr – $65K/yrMid Level3+ years expFull time

Posted 7 weeks ago

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Job Summary

Own the member lifecycle from onboarding to retention, driving community growth and revenue through tours, memberships, and strategic partnerships.

  • Community Ownership: Build authentic relationships with every member and connect them to opportunities and peers.
  • Sales & Experience: Lead tours, follow-ups, and membership sales while delivering a hospitality-forward member experience.
  • Strategic Partnerships: Develop relationships with partners and events to expand value and revenue.

Job Description

Responsibilities

  • Membership growth
  • Member retention
  • Community engagement
  • Events and partnerships
  • Member experience
  • Revenue expansion
  • Serve as the face of Eleven Willow
  • Build authentic relationships with every member
  • Connect members with opportunities and each other
  • Conduct onboarding and member success check-ins
  • Create a culture members don’t want to leave
  • Own the entire sales process:
  • Lead generation
  • Tours
  • Follow-up
  • Membership sales
  • Upselling memberships and creator tiers
  • Develop strategic relationships with:

Requirements

  • 3+ years in community building, coworking, hospitality, sales, business development, or membership organizations
  • Strong relationship-building skills
  • Sales experience
  • Exceptional communication
  • Highly organized
  • Shown ability to multi-task

Nice to have

  • Startup experience
  • Entrepreneurial background
  • Real estate or leasing experience
  • Event production experience
  • Content creator network

Benefits

    Compensation

    • USD 55000-65000 YEAR

    How to apply

      About Eleven Willow

      • Eleven Willow is more than a coworking space—it is a community of entrepreneurs, creators, startups, and growing businesses. We exist to connect ambitious people with the space, resources, and relationships they need to succeed.
      • We’re looking for someone who doesn’t simply maintain a building.
      • We’re looking for someone who builds a community.
      • Someone who sees every tour as a future member, every member as a future advocate, and every event as an opportunity to grow the Eleven Willow ecosystem.
      • This role is part community builder, part entrepreneur, part sales leader, and part hospitality professional.
      Eleven Willow logo

      Eleven Willow

      Eleven Willow is a Nashville-based coworking destination designed for creatives, founders, and storytellers who demand more from their workspace. Thoughtfully curated and community-focused, we provide the structure, tools, and inspiration to elevate your next big idea. From production studios to meeting rooms, Eleven Willow is where vision takes shape—and Nashville's next chapter is written.

      Founded in 2019
      Nashville, Tennessee, USA
      2 employees (2 in marketing)

      Traffic Signals

      Monthly Visitors
      825
      Traffic Source Mix
      Search
      69.1%
      Direct
      12.4%
      Referral
      6.8%
      Social
      10.4%
      Paid
      1.2%

      Headcount Trend

      Current headcount: ~1

      Marketing Team

      Marketing Team Size
      2 (100% of company)