Responsibilities

• Parent referral engagement responsibilities include: contacting parents of new ARC referrals, conducting a case consultation, answering ARC related questions, refer parent to DHS Liaison as needed, and communicating with CUA. The referral will then be assigned to a Reunification Support Coach upon completion of enrollment.
• Provide engagement and solicitation around ARC programming to the public at Philadelphia Family Court, Community Umbrella Agencies, community agencies and community events in an effort to increase awareness about ARC and enroll eligible parents in services.
• Maintain accurate and timely record of parent contacts, communication and documentation in the ARC database, Penelope
• Maintain client documentation in individual’s electronic ARC folder.
• Actively participate in ARC professional development opportunities to increase skills in partnering with parents/caregivers.
• Work collaboratively with members of the ARC Team and ARC contractors as needed to support parent/caregivers needs and concerns.
• Communicate effectively and work collaboratively with CUA around parent referrals
• Directly supervised by the ARC Community Engagement Supervisor
• Perform all other duties as assigned.

Requirements

• Bachelor Degree required. Will consider an equivalent combination of relevant education and experience in lieu of a Bachelor's Degree.
• Excellent verbal and written communication skills including typing, writing and presentation
• Ability to relate effectively with people from a variety of backgrounds
• A minimum of one year of case management or similar experience.
• Proficiency in Microsoft Office Suite.
• Highly organized with ability to effectively manage time and respond to deadlines.
• Excellent listening and communication skills.
• Knowledge of the child welfare system is preferred.
• Demonstrated written and verbal communication skills including typing, writing and presentation
• Ability to work in an evolving organizational environment.

Preferred

• Experience in motivational interviewing preferred.
• Knowledge of the child welfare system is preferred.