Responsibilities

• Craft clear, concise, and brand-aligned messages from corporate leadership to store-level employees.
• Translate executive initiatives into actionable, easy-to-understand communications for frontline teams.
• Use standardized templates and distribution lists to send mass communications to stores, DSMs, and regional leaders.
• Develop and distribute internal memos, newsletters, and updates to ensure consistent messaging across all retail locations.
• Maintain communication calendars and ensure timely delivery of key messages, especially around promotions, policy changes, and operational updates.
• Partner with operations, HR, marketing, and training teams to align messaging and ensure consistency across departments.
• Act as a liaison between the field and corporate office, gathering feedback and adjusting communication strategies accordingly.
• Collaborate closely with the internal French translator to ensure all communications meet Quebec language standards and are communicated in a timely manner.
• Draft and edit content for internal platforms, including SOPs, training materials, and leadership updates.
• Ensure tone, clarity, and accuracy in all written communications.

Requirements

• Associate degree in business or related field, plus two years relevant experience or equivalent combination of education and experience.
• A degree in Communications is an asset.
• Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Suite and communication platforms (e.g., Teams, Outlook).
• Ability to manage multiple projects in a fast-paced environment.
• Experience in retail operations or field communications is highly valued.
• Strong interpersonal skills.
• Ability to thrive in a fast-paced work environment.
• Ability to operate a computer, as well as maneuver relative software programs.

Preferred

• A degree in Communications is an asset.
• Experience in retail operations or field communications is highly valued.