Responsibilities

• Develops and manages content, updates pages on department and College websites, and tracks and analyzes website traffic and engagement data and seek ways to enhance user experience.
• Writes news stories, profiles, and features showcasing student and faculty achievements, research spotlights, and organizational announcements. Researches and selects story concepts and communicate with the parties involved to arrange for interviews. Promotes stories to the UMass News Office and to Inside UMass.
• Writes, designs, edits, produces, and distributes electronic newsletters and other informational communication.
• Creates promotional materials for student recruitment, program development, alumni development, and other purposes that advance department and College-level strategic goals.
• Develops and implements department-level events and activities that align with the strategic goals of the department for recruitment and retention of students and for alumni development. Directs or assists with a wide variety of on-site and occasional off-site events, including events for students, faculty, staff, alumni, and other external constituents. Supports College-level events in partnership with the broader SBS Communications and Events Team.
• Collaborates with the department scholarship committee to determine scholarship award deadlines, promote opportunities, communicate award recipient information, and steward department scholarship opportunities.
• Works with Undergraduate Program Directors, Graduate Program Directors, and Directors of Undergraduate Advising to track post-graduate student employment and develop a list of internship and alumni mentoring opportunities. Develops communication initiatives to increase student response rates to existing tracking mechanisms for evaluating student success and satisfaction.
• Manages the schedule and reservations of department-level event spaces. Maintains a public calendar of department events, and other public events that benefit faculty, staff, and students
• Manages special projects as needed.
• Supervises 1-2 undergraduate student assistants as needed.

Requirements

• Bachelor's degree in a relevant field
• Two years of professional experience
• Excellent writing, editing, verbal and interpersonal skills, including the ability to quickly develop and sustain productive relationships with a variety of internal and external constituents
• High-level attention to detail with the ability to multi-task, organize, and prioritize while maintaining high standards of accuracy and quality
• Ability to contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration
• Capacity, skill, and willingness to engage students and contribute to student success
• Understanding of best practices in existing technologies and the potential of new technologies to advance the goals of the position
• Knowledge of current media technology, including desktop publishing, web maintenance, social media, and/or video/photography, and a willingness to learn new media technologies as they emerge
• Capability to work successfully with diverse populations
• Ability to contribute to the implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity
• Ability to maintain confidential or sensitive and/or not yet public university-related information only in the performance of the responsibilities of position and ability to exercise care to prevent unnecessary disclosure to others
• Two years of professional experience

Preferred

• Experience with Drupal
• basic HTML and CSS coding
• Adobe Photoshop
• video production
• and video editing
• Experience in communications and web management