Commercial Specialist, CRM

Dearborn, MI (Hybrid)

$87K/yr – $166K/yrMid LevelFull time

Posted 2 months ago

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Job Summary

Drive the Commercial CRM lifecycle by defining how we engage commercial and fleet customers end-to-end.

  • Own the customer engagement lifecycle blueprint across touchpoints.
  • Align customer experience with business goals and data-driven execution.
  • Bridge business goals, customer experience, and technical teams for implementation.

Job Description

Responsibilities

  • As the Commercial CRM Specialist, you will be the master storyteller behind our customer engagement lifecycle.
  • You will bridge the gap between customer experience, business goals and technical execution, designing the blueprints that our technical teams will build.
  • You will envision and define how we interact with our commercial and fleet customers, ensuring every touchpoint is purposeful, data-driven, and aligned with our business objectives.
Ford Motor Company logo

Ford Motor Company

4.0 Glassdoor

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day. Privacy Policy: https://www.ford.com/help/privacy/

Founded in 1903
Dearborn, Michigan, USA
79% recommend to a friend
78% CEO approval

Traffic Signals

Monthly Google Ads Budget
$4.9M

Marketing Team

Median Career Experience
15 years
Median Tenure
7.3 years
Marketing Roles Posted (Last 30 Days)
6

Funding

Total Funding
$16.2B
Last Raise
$3B
Post IPO Debt, 8 months ago

Funding History

  • Jul 2025
    Post IPO Debt • $3B
  • Aug 2023
    Post IPO Debt • $4B
  • Jun 2023
    Debt Financing • $9.2B

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