Client Success Specialist at Punch List Digital | USA | $65K/yr – $85K/yr

Punch List Digital

Client Success Specialist

USA (Remote)

$65K/yr – $85K/yrMid Level3+ years expFull time

Posted 7 weeks ago

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Job Summary

Own client success by turning campaign results into clear actions for home services clients, coordinating cross-functional work, and preserving strong relationships that drive measurable local performance.

Client ownership: onboarding, expectation setting, and ongoing relationship management.
Performance translation: turn data into straightforward insights for clients and internal teams.
Cross-functional execution: align SEO, Paid Ads, and Web teams to deliver campaigns that move the needle for local marketing.

Job Description

Responsibilities

As a Client Success Specialist you’ll be the main point of contact for clients—helping them understand campaign results, coordinating projects, and making sure their digital marketing delivers measurable results.
Welcome and onboard new clients, setting expectations and project timelines.
Build and maintain strong client relationships through regular calls and updates.
Translate performance data into simple, actionable insights.
Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies.
Help manage Google Business Profile and Local Services Ads accounts.
Support website updates and approvals for client campaigns.
Participate in team discussions to improve client experience and internal processes.

Requirements

1–3 years of experience in client service, account management, or digital marketing.
Basic knowledge of SEO, Google Ads, or websites (we’ll teach you the rest).
Excellent written and verbal communication skills.
Strong time-management and follow-up skills.

Preferred

Experience working with home services or small business clients.

Benefits

Learn and Grow: Get hands-on experience across SEO, Google Ads, and local marketing tools with coaching and professional development.
Own Your Work: Manage your own client portfolio with guidance from experienced digital strategists.
Team Collaboration: Partner closely with SEO, Paid Ads, and Web teams that genuinely enjoy solving problems together.
Flexibility: Work remotely from anywhere in the U.S. with a team that values balance and trust.
Performance Recognition: Your results are noticed and rewarded through clear goals and supportive leadership.

Punch List Digital

Punch List Digital specializes in forging consistent and measurable digital marketing results for HVAC and home service businesses seeking that competitive edge. Whether your business is looking to optimize your website for organic search or launch a targeted paid media assault, Punch List Digital is your dedicated partner in the fight to win online. As a market leader in SEO, PLD can create high-quality content at scale through our marketing automation technology. Through our transparent platform, partners have content, keywords, and Local SEO data at their fingertips, so they can always feel confident in their online visibility.

Founded in 2024

9 employees (2 in marketing)

punchlistdigital.com