Responsibilities

• Own client accounts – take overall accountability for delivery, outputs, and commercial performance within your portfolio, proactively managing contracts, SOWs, and scopes of work.
• Build Deep Client Partnerships & Drive Proactivity – Maintain trusted partnerships with senior stakeholders, serving as an actively leaned-in, proactive advisor. Share emergent social media findings and trends before being asked, offering strategic counsel, clarity around expectations, and solutions to complex challenges.
• Lead Social Media Performance Evaluation – Oversee the deep-dive evaluation of both organic and paid social media content. Drive analysis to understand how platform algorithms are up-weighting content, what content is working well, and critically, why, ensuring these insights lead to clear client action.
• Drive High-Quality Delivery – Lead account teams, allocate resources, and ensure deadlines are consistently met while interrogating outputs to guarantee excellence in storytelling and insight delivery.
• Champion Pitches and Growth – Play a leading role in pitches, whether leading directly or acting as a “pitch doctor,” and identify organic opportunities to broaden relationships and revenue.
• Guide Strategic Outputs – Work with colleagues to shape decks, reports, and campaigns that turn diverse data sources (with a strong emphasis on social platforms alongside search, forums, news, blogs, etc.) into compelling stories using advanced AI-driven analysis.
• Mentor and Develop Others – Support and challenge junior consultants, providing coaching, feedback, and professional development to raise the floor and ceiling of delivery quality.
• Collaborate Across Teams – Partner with strategy leads, consulting, and data science colleagues to create innovative, first-class solutions that answer client briefs and unlock new value.
• Be the Social Media Pulse – Maintain your ear to the ground on all things social media. Keep a close eye on emerging platform features, content formats, and industry trends to bring fresh, proactive thinking to both clients and internal teams.

Requirements

• Strong experience in consulting, insights, market research, or a related environment (agency or client-side).
• Proven success in leading senior client relationships and delivering complex projects.
• Deep, demonstrable knowledge of major social media platforms (e.g., TikTok, Instagram, YouTube, X, etc.), including their current algorithms, advertising mechanisms, and content best practices.
• A strong insight mindset with experience in evaluating organic and paid social media performance data, translating metrics into strategic takeaways.
• Strong commercial awareness with experience managing contracts, SOWs, and business targets.
• Skilled in producing cohesive, data-backed insight reports and presentations with a focus on compelling narrative development.
• Comfortable with research tools such as Brandwatch, GWI, YouGov Profiles, Mintel, or SimilarWeb.
• A clear communicator, collaborator, and team leader, with strong mentoring skills.
• Curious, resilient, and passionate about how data, particularly social media data, drives brand success.
• (Bonus) Experience with analysis/visualisation tools (Tableau, SQL, Python, R, SPSS) or additional languages.

Preferred

• (Bonus) Experience with analysis/visualisation tools (Tableau, SQL, Python, R, SPSS) or additional languages.

Benefits

• We offer a comprehensive employer subsidized benefits package which includes group medical, dental and vision coverage, Health Savings Account, 401k retirement plan with annual company match, employee wellness, commuter benefits and cellular phone allowance, generous paid time off and employee volunteer day to encourage social responsibility giving time to the non-profit, community service or charity of your choice.