Responsibilities

• Serve as experts in answering people, process, reporting, and system questions
• Conduct weekly technical, process, and operational training sessions
• Partner with key Gannett leaders and act as a resource and leader
• Be the point person for resolving issues and escalate when necessary
• Assist Post Sales teams with any operations related questions to ensure efficiency
• Monitor client retention, down for payment reporting and work to improve related metrics
• Help ensure assigned regions are compliant with systems and policies
• Set the tone for a culture that allows everyone to have a positive experience by leading by example
• Develop, manage, and lead key strategic initiatives when necessary
• Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools

Requirements

• 3+ years of experience in Customer Service, Sales Operations, Sales, Marketing, Training, or related field.
• Previous background communicating, setting & managing expectations with internal stakeholders and external client stakeholders.
• Strong analytic and quantitative skills.
• Requires strong oral and written skills with a client focus.
• Bachelor’s Degree in Business or related field.
• Ability to prioritize and handle multiple tasks while ensuring details are not missed.