Responsibilities

• Build client-facing collateral — pitch decks, talk tracks, and supporting materials that help employer clients decide to promote Pelago to their workforce
• Partner with Customer Success & Implementation — support customer success team (CSMs) and implementation managers in client-facing meetings with marketing updates, act as a marketing resource for managing launching and legacy accounts, and work with both teams toward client-specific enrollment goals and customer satisfaction
• Support member enrollment campaigns — review marketing communications for quality and accuracy, manage client approval queues, and filter client feedback back to creative teams producing campaigns
• Track campaign performance — pull enrollment data, measure campaign impact, and share clear summaries of what is and isn't working with clients to inform strategic decision-making

Requirements

• Bachelor’s Degree or equivalent relevant experience
• 2-4 years in a marketing role — B2B, health tech, or SaaS preferred
• Experience collaborating with and presenting to clients
• Experience tracking and reporting on key performance indicators related to marketing efforts
• Comfortable working cross-functionally with Customer Success, Growth, and Implementation teams
• Strong presentation skills — you’re quick on your feet and can deliver compelling talk tracks and answer questions confidently
• Demonstrates a curiosity-driven approach to AI — actively experimenting with emerging tools to unlock efficiencies, elevate the quality and depth of client reporting, and reimagine how work gets done.
• Highly organized — you track details without being asked twice

Preferred

• Familiarity with JIRA, Looker, Amplitude, and Asana; bonus points for Adobe Express, Figma, Salesforce, Iterable and Asana
• Experience working at a digital health or benefits company
• Knowledge around employer benefits communications or open enrollment cycles