Responsibilities

• Lead the continuous improvement across processes and technology to reduce manual work, increase delivery predictability, improve quality, increase client satisfaction, measure and report (at least monthly) on the operational health of the account to internal and external stakeholders
• Work with the project delivery, product development and custom development teams to ensure solutions are architected and developed to be supported within the existing operational framework
• Create solution documentation, including core system documentation and operational escalation processes, ensuring accuracy and completeness
• Oversee the project definition, management and execution of email channel programs, including but not limited to, email campaign management, social media integration, landing pages and support sites, online media and promotions, and affiliate marketing, in order to maximize client business/marketing objectives
• Day to day contact for the respective internal Enterprise client; able to build strong client relationships while executing up-sell and cross-sell to organically grow the business
• Accountable for each assigned marketing/media project and each phase of the online marketing/media process: strategy, planning/buying, trafficking, optimization, and measurement analysis and ROI
• Manage (own) the triage and resolution of issues and related client communications including critical issues that occur outside of normal business hours
• Works directly with the creative, development and account teams to ensure that each project is on strategy, on time and within budget
• Serve as a point of integration for multiple agency departments; ensure integrated program management
• Able to write solid proposals and strategies for a variety of verticals

Requirements

• 5+ years of email campaign operations/marketing program/project management experience
• Able to provide inventive, but measurable, solutions for client challenges
• Experience with Email Service Provider (ESP) platforms (i.e. Harmony, Cheetahmail, ExactTarget, Yesmail, Responsys, Zeta, SilverPop, etc…)
• Deeply familiar and passionate about email marketing concepts, practices and programs. A strong understanding of email marketing
• Highly motivated and assertive self-starter
• Experienced with hands-on implementation and results measurement
• Able to work with minimal supervision while maintaining focus and productivity
• Time management and problem solving skills
• Able to quickly adapt to new situations
• Team player

Preferred

• Automotive channel experience
• Prior management experience
• Freemarker, AMPscript or other scripting expertise is a BIG plus
• Adobe Campaign, Salesforce Marketing Cloud
• Understanding and/or ability to look at HTML and find mistakes/efficiencies
• Ability to dedicate yourself to our clients and do whatever the job takes to deliver their solutions

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling