Responsibilities

• Answering Inbound Calls: Respond to customer questions, provide basic product/service information, and transfer calls to the correct department.
• Managing Marketing Leads: Sort and track incoming leads from various sources so they are assigned to the right business unit without delay.
• Customer Support: Assist with sales inquiries to ensure every customer has a professional and helpful experience.
• CRM Data Entry: Accurately enter and update customer details and call notes in our CRM system.
• Lead Research: Use sales tools to check the quality and accuracy of new leads before they are passed to the sales team.
• Improving Processes: Work with the sales and tech teams to find ways to make our lead management faster and more efficient.

Requirements

• Bachelor's degree in marketing, business administration, or a related field.
• Proven experience in lead management, marketing coordination, or a similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and other marketing tools.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Detail-oriented and proactive approach to problem-solving.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Canon U.S.A. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.