Responsibilities

• Multi-faceted responsibilities range from cash handling and basic transactions to product and service sales, and referrals to other lines of business. Primary skills include key product knowledge, relationship building, customer service and referrals.
• Provide oversight and direction to retail branch employees in accordance with the organization's policies and procedures.
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Has responsibility for training of department personnel; reviewing and evaluating performance; and recommending salary adjustments, promotions, discharges and other personnel-related actions.
• Develop and maintain customer relations, provide exceptional customer service, maintain bank’s cash with accuracy and security.
• Assist personnel in helping customers with routine account-related requests such as funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Assist personnel in verifying information on ATM/debit card applications to the information in customer database.
• Assist personnel in placing holds on accounts for uncollected funds, distribute documentation to customers and properly log.
• Assist branch coordinators in monitoring and balancing cash vault on a weekly basis and maintain dual control for safekeeping access.

Requirements

• Bachelor’s degree in economics or finance preferred, or equivalent work experience with be considered.
• Five years sales experience in lending or banking.
• Three to five years retail management experience, preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• Physical Requirements: Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Preferred

• Bachelor’s degree in economics or finance preferred, or equivalent work experience
• Three to five years retail management experience, preferred.