Responsibilities

• Establish and maintain cooperative relationships with clients, banking professionals, and regulatory stakeholders to foster trust and long-term engagement.
• Develop clear and engaging communication strategies aimed at educating potential clients about banking services and account options.
• Confer with internal teams and management to identify client needs, communication trends, and propose strategic messaging tailored to customer segments.
• Study client objectives and bank policies to develop communication plans that enhance client perceptions of services and corporate values.
• Prepare or edit client-focused publications, such as newsletters, digital updates, or service announcements, to maintain engagement and trust.
• Coordinate client outreach activities, such as webinars, informational sessions, or virtual events to enhance service awareness and goodwill.
• Plan and conduct market research or client satisfaction surveys to inform messaging strategies and service improvement recommendations.
• Post and update content on the bank’s website and social media outlets to reflect client-oriented campaigns and service updates.

Requirements

• Hours: 40 hours per week
• Proven skills in Communication and Internal Communications
• Experience with creating and managing Press Releases
• Strong proficiency in Strategic Communications and Writing
• Ability to develop and manage comprehensive communication strategies
• Exceptional organizational and interpersonal skills
• Bachelor’s degree in Public Relations, Business Administration or Finance, or foreign equivalent.

Preferred

• Experience with financial services or banking sectors is an advantage