Responsibilities

• Lead a client services team promoting a environment focused on accountability, continuous improvement, and professional growth.
• Mentor team members to expand capabilities and prepare high performers for increased responsibility.
• Manage team performance through goal setting, performance evaluation, and ongoing development, ensuring agreement on operational goals and service expectations.
• Oversee delivery of client work from intake through completion, ensuring agreement on scope, timelines, and client expectations.
• Ensure accurate onboarding of client data, integrations, and campaign readiness, and coordinate campaign preparation, audience delivery, and execution support across teams.
• Partner with Sales to support pre-sale activities including requirements gathering, feasibility assessment, and solution agreement.
• Provide consultative input to help shape solutions and align delivery with client needs.
• Oversee delivery of custom and non-standard client solutions and support client onboarding enablement.
• Identify risks, gaps, and dependencies, and lead resolution.
• Ensure documentation, tracking, and visibility of client work in Salesforce and internal systems.

Requirements

• 10+ years of experience in client services, implementation, or marketing delivery roles.
• 3+ years of experience in automotive industry, with familiarity in data-driven marketing or client-facing delivery environments.
• Experience leading teams or managing people
• Familiarity with automotive marketing environments, including dealer advertising practices, CRM/DMS systems, and experience working with agencies, OEM-related programs, or marketing platforms.
• Experience managing complex client engagements.
• Experience with data-driven marketing, audience targeting, and campaign support.
• Experience managing team performance, operational goals, and service delivery outcomes.
• Experience establishing standards and promoting consistency
• Experience identifying process gaps and implementing scalable solutions.
• Experience identifying trends and reduce reactive support demand.