Responsibilities

• Design, build, and maintain automation workflows across Workato, Zapier, Make, and other integration platforms — including error handling, logging, and alerting
• Build modular, reusable automation components that can scale across multiple client programs and internal initiatives
• Audit existing automations for performance, reliability, and error resilience — and own the fixes
• Establish and maintain documentation standards across workflows, scripts, integrations, SOPs, and internal knowledge bases
• Partner with GTM, Product, and Technical Support teams to translate business requirements into scalable automation solutions
• Proactively monitor workflow performance, troubleshoot failures, and deploy optimizations
• Support platform administration and governance for automation tools, including licensing, permissions, usage standards, vendor coordination, platform maintenance, and documentation
• Stay current on new platform releases, features, and capabilities across automation and AI tooling — and evaluate, test, and recommend adoption opportunities
• Create and maintain internal documentation, best practices, training resources, and operational processes related to automation platforms
• Define and uphold standards around automation architecture, naming conventions, monitoring, documentation, and scalability

Requirements

• 4+ years of hands-on experience building and managing automation workflows in a B2B marketing, RevOps, or operations environment
• Strong production experience with automation platforms such as Workato, Zapier, Make, or similar
• Experience working with APIs, webhooks, data transformation, and system integrations
• Working knowledge of Google Workspace, including formulas, spreadsheet-based workflow management, and integrations between Google Workspace and external platforms.
• Experience working with BigQuery or other cloud-based data warehouse platforms is a plus.
• Hands-on experience with CRM and MAP platforms — Marketo (strongly preferred), HubSpot, and Salesforce
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
• Strong cross-functional collaboration and stakeholder management experience
• Sharp problem-solving instincts — you investigate root causes and build long-term solutions, not temporary patches
• Experience building error handling, retry logic, logging, and alerting into production workflows

Preferred

• Marketo
• Salesforce
• HubSpot
• Make.com
• Xappex (formerly G-Connector)
• Clay.com
• BigQuery
• AI tooling
• Experience supporting SaaS vendors, platform administration, or tool governance
• Familiarity with SQL, Python, JavaScript, or lightweight scripting