Responsibilities

• Identify, prioritize, and automate high-friction operational workflows across Relevate's omnichannel platforms — starting with intake, reporting, and SOP execution
• Build agent-driven workflows using tools like n8n, Claude-powered automations, and API integrations across our platform stack (SFMC, DSP, Workfront, Slack, Redshift, and others)
• Automate RFP response assembly, campaign reporting, work intake routing, and other structured repeatable processes
• Integrate with delivery channels — ESP (Salesforce Marketing Cloud), DSP (Audienceology/IQM), EHR networks — to produce automated reports, alerts, and data feeds
• Build internal-facing automations that surface operational intelligence through Slack, dashboards, or scheduled digests
• Create lightweight test frameworks to validate that automated workflows produce correct, consistent output — especially for compliance-adjacent processes
• Document all automation logic clearly enough that it can be maintained, extended, or handed off without the original builder present
• Work closely with Marketing Ops, Data Engineering, and Technology Production to understand where automation can absorb operational drag
• Success Measures
• Demonstrates accountability for outcomes and deadlines

Requirements

• Hands-on experience building workflow automations, integrations, or process bots (n8n, Zapier, Make, or custom API work)
• Familiarity with LLM-powered automation- using Claude or similar models as orchestration layers in multi-step workflows
• API fluency (REST, webhooks, OAuth) — able to read docs and connect systems independently
• Experience with omnichannel marketing platforms (ESP, DSP, CRM, or similar) is a strong plus
• Systems thinking — you design beyond individual tasks, accounting for edge cases, failure modes, and scalability
• Strong written communication — your documentation enables others to understand, maintain, and extend your work
• Healthcare or regulated-industry experience is a plus — with an understanding of PHI and compliance

Preferred

• Experience with omnichannel marketing platforms (ESP, DSP, CRM, or similar) is a strong plus
• Healthcare or regulated-industry experience is a plus — with an understanding of the added complexity around PHI and compliance