Responsibilities

• Own day-to-day writing of community engagements on select social channels for a large client
• Be the eyes and ears for the brand, providing insights into what their community is talking about
• Monitor for real time crises, and agile opportunities
• Keep a pulse on platform best practices and breakthrough moments in community management
• Gather insights and observations from event chatter to inform key stakeholders (alongside analytics team)
• Develop industry POVs for the latest changes in the world of social media community management
• Maintain resources like playbooks and response matrices for up-to-date best practices
• Identify and engage advocates/influencers
• Proactively escalate and communicates issues, observations, opportunities, and insights to the appropriate client team
• Writing quick, fun, and engaging social responses for real-time engagements with fans throughout the day
• Managing multiple social channels for one client, including continuous monitoring to ensure clients are briefed on all pertinent social conversations and crisis moments
• Daily native scrolling, monitoring, and pitching for in-real-time proactive engagements, UGC opportunities, and agile content moments.

Requirements

• A four-year degree
• 2-4 years of experience in social copywriting, copy-editing or related experience. Please provide portfolio should you have one
• Working knowledge of social platforms (Facebook, X, Instagram, LinkedIn, TikTok, etc.) and their respective ad manager tools

Preferred

• Experience using a social monitoring tool for community engagement and analytics (notably Sprout and Synthesio)

Benefits

• Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.