Responsibilities

• Own operational set up and ongoing monitoring tasks to ensure successful media measurement solutions for customers.
• Configure media inputs to support campaign set up. Create and distribute digital media and website tags.
• QA media inputs before and throughout campaign launch, ensuring necessary information is complete and accurate.
• Monitor the delivery, ingestion, and data quality for media exposure data from different partners.
• Troubleshoot issues with exposure data directly with external stakeholders, including media agencies and media owners.
• Support customer success by suggesting process improvement, innovation, and efficiency across Crossix operations.
• Provide pre- and post-implementation support to internal and external stakeholders including agency partners, publishers, and internal cross-functional teams.
• Join kick-off calls and ad hoc calls with clients to understand advertising specifications and discuss custom or complex set ups.
• Support technical inquiries and requests from Client Services to bridge the gap between technical operations and account management.

Requirements

• 2+ years of experience working in an operational role, preferably at a media agency or publisher
• Experience working with or in ad operations, digital media analytics, or project management
• Advanced Microsoft Excel skills (pivot tables, VLOOKUPs, etc.)
• Experience supporting media campaign setup, including data operations and tag management
• Exceptional attention to detail with strong critical thinking skills
• Experience working with external partners coordinating across teams
• Strong communication skills, as well as an affinity for explaining complexity through process flows and operational workflows while documenting changes
• Ability to multitask with effective resolution management in a fast-paced, growing environment

Preferred

• Familiarity with various tag management platforms, such as Google Tag Manager.
• Familiarity with log-level exposure data across media channels
• Programmatic DSP or Google Campaign Manager experience
• Interest in the Media industry and big data operations
• Experience building monitoring capabilities using BI tools like Sigma

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program