Responsibilities

• Support Habit’s loyalty strategy development, including program structure, value proposition, and customer experience.
• Conduct research on customer behavior, competitive programs, and industry trends to inform program design.
• Define KPIs, success metrics, and a multi‑phase roadmap that aligns with Habit’s broader business goals.
• Support continuous improvements to enhance customer satisfaction and retention.
• Lead cross functional digital initiatives that enable loyalty, guest engagement, and broader marketing strategies.
• Translate marketing and lifecycle goals into clear project plans, timelines, requirements, and measurable outcomes.
• Coordinate with Marketing, Technology, Operations, Finance, and agency partners to ensure alignment, remove blockers, and deliver projects on time.
• Manage project workflows and communication, tracking progress, risks, and milestones while driving continuous improvement in processes and tools.

Requirements

• 6-8 years of experience in customer loyalty, CRM, lifecycle marketing, and/or digital transformation roles
• 5+ years of experience managing digital programs or projects end-to-end, leveraging cloud-based project management tools (e.g., Monday.com, Asana)
• Strong understanding of marketing technology ecosystems, including CRM, CDP, marketing orchestration/automation, loyalty platforms, digital ordering, and analytics
• Highly organized, proactive self-starter with the ability to manage ambiguity, shifting priorities, and complex cross-functional work
• Comfortable partnering with technical teams while representing marketing, loyalty, and guest experience needs
• Strong analytical, communication, and organizational skills with a bias toward execution and follow-through
• Experience in quick service or fast casual restaurants and/or consumer brand eCommerce environments preferred

Preferred

• Experience supporting or managing loyalty programs and lifecycle-driven initiatives strongly preferred

Benefits

• Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and employee lounge
• Onsite dry cleaning, laundry services, carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name