Responsibilities

• Omnichannel Strategy & Experience Architecture
• Serve as the Omnichannel/Digital subject matter expert and Experience Architect for assigned Therapeutic Area(s).
• Translate Brand objectives into orchestrated, AI‑enabled customer journeys, spanning awareness through engagement and conversion.
• Design engagement flows that leverage next‑best‑action recommendations across customer, channel, content, and cadence.
• Ensure omnichannel strategies are insight‑driven, compliant, measurable, and aligned to Brand and portfolio priorities.
• Ensure orchestration aligns to Brand funnels while maintaining agility as insights and performance evolve.
• Brand Partnership & Leadership
• Act as the single, primary omnichannel point of contact for the Brand, owning end‑to‑end strategy and execution.
• Guide Brand teams on experience design, channel appropriateness, content sequencing, and omnichannel investment decisions.
• Facilitate regular engagement planning sessions with Brand teams to align on campaign objectives, content strategy, and optimization opportunities.

Requirements

• Minimum of 7 years’ Omnichannel/Digital engagement healthcare client experience with a focus on strategy, planning, execution and measurement in Pharmaceutical, Biotech
• Omnichannel Strategy Design (Inline Brands)
• Proven ability to design and evolve omnichannel engagement strategies for existing brands, including customer journeys, channel mix, and content sequencing.
• Strategic Execution Ownership
• Strong capability to own strategy‑to‑execution for assigned brands, ensuring alignment between engagement design, delivery, and performance.
• AI‑Enabled Omnichannel Fluency
• Working knowledge of AI‑driven next‑best‑action, personalization, and orchestration frameworks, with the ability to apply insights to strategy and optimization.
• Brand Partnership & Influence
• Experience serving as a trusted omnichannel partner to Brand teams, influencing engagement decisions within established brand strategy guardrails.
• Campaign Planning & Optimization

Benefits

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year