Associate Director, CRM Producer

San Francisco, CA (Hybrid)

$112K/yr – $180K/yrSenior Level7+ years expFull time

Posted 3 weeks ago

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Job Summary

Own and coordinate end-to-end email marketing campaigns, aligning cross-functional teams, manage email development lifecycle, and drive optimization tests, acting as primary client contact.

  • Own campaign vision and execution across multiple teams
  • Lead A/B and multivariate testing and optimization initiatives
  • Serve as day-to-day client lead translating goals into actionable plans

Job Description

Responsibilities

  • Coordinate requirements across Product Marketing, Creative, Data and Analytics teams to ensure a clear campaign vision and seamless execution.
  • Oversee the development, QA, testing, and deployment of email campaigns. This includes managing the workflow for segmentation, targeting, personalization, and journey orchestration.
  • Collaborate with analytics teams to conduct A/B and multivariate testing, ensuring we are constantly troubleshooting issues and implementing optimization strategies to drive conversion.
  • Serve as the primary point of contact for the client on day-to-day execution, translating complex marketing goals into clear project plans and compelling email experiences.

Requirements

  • 7+ years of project management experience, specifically within marketing technology, CRM, or digital agencies.
  • CRM Experience MUST have
  • Experience working with development teams
  • Experience with Salesforce Marketing cloud systems
  • Demonstrated expertise in email development methodologies and best practices.
  • Ability to craft and define a project plan based on assumptions, requiring complex scenario planning ahead of project kickoff.
  • Excellent communication skills with proven comfort and experience delivering daily project updates directly to clients.
  • Effective systems thinking, conflict resolution, and negotiation skills. You must be able to identify interconnectivity across multiple streams of work and lead teams through ambiguity.

Preferred

  • Advanced experience with project management tools (Smartsheet and Workfront preferred)

Benefits

  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
  • Business Resource Groups that support multiple affinities and alliances
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Razorfish

3.9 Glassdoor

Hi there! We’re Razorfish. We see consumers as more than just metrics. We see them as people – wonderful, complex, interesting people. Grounded in deep digital expertise for over 25 years, we continue to navigate the ever-changing marketing landscape to forge meaningful connections that enrich people’s lives. Our diverse teams of strategists, creative thinkers, experience builders, and technologists are passionate about connecting creativity to business impact. Razorfish is part of Publicis Communications North America.

Founded in 1995
New York, NY, US
1.8K employees (823 in marketing)
73% recommend to a friend
73% CEO approval

Traffic Signals

Monthly Visitors
24.6K
Traffic Source Mix
Search
44.8%
Direct
46.9%
Referral
5.2%
Social
1.7%
Paid
1.2%

Headcount Trend

Current headcount: ~2.2K

Marketing Team

Marketing Team Size
471 (22% of company)
Median Career Experience
13 years
Median Tenure
5.3 years
Marketing Roles Posted (Last 30 Days)
21

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